NEWS

An appointment solution for health systems is necessary now more than ever. The making of appointments and the attendance of those appointments is one of the most integral components of the entire healthcare system. When a patient makes an appointment, they go into their provider's office to receive non-emergent medical attention that leads to testing, labs, prescriptions, and many other actions that contribute to an individual’s overall care. Each appointment leads to payer reimbursements and patient payments that fuel your practice's bottom line.

Perfecting your appointment process with an appointment solution for health systems is a vital component and contributor to the overall growth of your organization. With the right solution, your practice can streamline the booking of appointments, improve communication and understanding with patients, create a safe check-in process, and improve the overall patient experience. As the coronavirus pandemic continues to unfold in our nation, this tool is necessary now more than ever before. Keep reading to learn how an appointment solution for health systems is an integral part of any practice in 2020.

How Can an Appointment Solution for Health Systems Make a Difference?

Improved Outreach

The pandemic has prompted a historic decrease in person-to-person contact and communication due to the nature of the coronavirus. Even before the pandemic, individuals everywhere were becoming increasingly reliant on digital forms of communication rather than in-person exchanges. A quality appointment solution for health systems will help your organization improve outreach during a time where normal healthcare interactions have shifted toward digital change.

With an appointment solution for health systems, your team will be able to know who is coming into your building and provide better outreach through tools like hospital branded emails, texts, and phone calls.

Safe Check-in for Everyone

In order to make the check-in processes as safe as possible for everyone coming into your building, a quality appointment solution for health systems will keep your patients and your practice safer from the spread COVID-19. In-car check-ins allow your patients to let your practice know they’re there, visually track themselves in the queue, and be alerted for when it is there turn for a wellness check. Your staff can then come straight to their vehicle and do things like check the patient’s temperature prior to them entering the facility. This safe check-in feature of an automated appointment solution for health systems ensures your team and your patients are staying as safe as possible. In the future, this feature will promote less crowded waiting rooms and shorter wait times for patients who would rather stay in their cars.

Improve the Patient Experience

Lastly, an appointment solution for health systems can help your organizations greatly improve patient satisfaction and patient experience. Rather than making your patients wait in a long line outside your building, you can keep them safe in their vehicles and promote safe in-person interactions and social distancing during COVID-19. Through improved communication and outreach partnered with safe and convenient check-in processes, your patients will be pleased with their experience in your organization. A quality appointment solution for health systems ensures your practice remains organized and cohesive during a time where many patients feel overwhelmed.

To learn more about an appointment solution for health systems that can help you practice perfect its appointment process, click here.

The entire world has been impacted by the coronavirus pandemic. After the first case showed up now over six months ago in China, providers everywhere have had to adjust how they work with patients on a daily basis. New developments, rules, and regulations transpire each day, with no set timeline for when things will return to normal. An appointment solution for practice is crucial during COVID-19…and after.

Benefits of an Appointment Solution for Practice during COVID-19:

1) EHR Appointment Integration

With total integration to your practice’s Electronic Health Record, an appointment solution for practices will streamline your scheduling process. This makes it possible for your Electronic Health Record to receive information regarding upcoming appointments, right in the patient’s chart. It also prompts your team to reach out to patients who have been referred for an appointment and have yet to schedule one. This ensures that your scheduling processes are optimized to bring in more patients on a daily basis. It also assures that your patients are still engaging with their providers despite the pandemic.

2) Notification Reach Out

Once patients have scheduled an appointment, reach-out features in a quality appointment solution for practices send patients multiple notifications using branded emails, texts, or phone calls. This reminds them of their upcoming appointment. Due to COVID-19, patients may feel prompted to cancel non-urgent appointments or reach out to their providers with questions once they are reminded of their visit. Once the pandemic is over, notification reach-out features of an appointment solution for practices help your organization experience fewer appointment no-shows.

3) Nearing Appointment Reminders

On top of already important appointment reminders, an appointment solution for practices can help your patients prepare for their visit. This is especially important during the COVID-19 pandemic as the procedure for an appointment is much different than it was just a few months ago. This form of an appointment reminder is sent to the patient closer to the date of their visit to inform them of procedure prep guidelines, COVID-19 instructions, patient portal links, and location information. This even applies to telemedicine appointments for those who struggle to access technology tools.

4) Appointment Coordination

Due to the COVID-19 pandemic, arriving to a visit with your provider looks more different now than it ever has. Rather than the patient walking right in and notifying the front-line staff member of their arrival, an appointment solution for practices keeps patients in their cars as long as possible. Using an appointment solution for practice enables patients to wait in their car and still check-in to their appointment. This keeps them safe while allowing your practice to notify them when it is time to come in.

5) Ready Notifications

Lastly, an appointment solution for practices can help your organization keep patients updated on when it is time for them to come in for their appointment. The software will automatically text or call your patient when it is time to come in for their temperature check. Once the patient gets the all-clear, they can then proceed to the appropriate room for their visit. Ready notifications are the final step in keeping your patients safe and out of your building as long as possible in order to minimize the likelihood of COVID-19 transmission from person-to-person. Once the pandemic is over, an appointment solution for practices can help keep your patient scheduling processes just as organized and safe.

To learn more about an appointment solution for practices that could help you during the COVID-19 pandemic, as well as after, click here.